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Track order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

customer support
Here, you'll find everything you need to know about shipping, tracking your order, and what to do if your parcel is delayed. Whether you're wondering about delivery times, lost packages, or international shipping options, we've got you covered. If you need further assistance, our customer service team is always ready to help.

delivery

What delivery options do you offer?

We offer several delivery options to suit your needs:

  • Standard Delivery: Delivery within 3-5 working days.
  • Next Day Delivery: Order by 5 PM for delivery the next working day.
  • Click & Collect: Collect your order from a local store or collection point within 2-3 working days.
  • Express Delivery: Receive your order within 1-2 working days.
How much does delivery cost?
  • Standard Delivery: £3.99 (Free on orders over £50).
  • Next Day Delivery: £6.99.
  • Click & Collect: Free on all orders.
  • Express Delivery: £8.99.
Do you deliver to all areas of the UK?

Yes, we deliver to all areas of the United Kingdom, including Northern Ireland, the Highlands, and remote islands. However, delivery times may vary for certain remote locations.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order via our delivery partner's website.

What happens if I miss my delivery?

If you're not at home when our courier tries to deliver your order, they will leave a card with instructions on how to rearrange delivery or where to collect your parcel.

Can I change my delivery address after placing an order?

If you need to change your delivery address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been dispatched.

What should I do if my order is late?

If your order hasn't arrived within the expected delivery time, please check your tracking information first. If you still have concerns, contact our customer service team, and we will investigate the issue for you.

Do you offer international delivery?

Currently, we only deliver within the United Kingdom. However, we are working on expanding our delivery services to international destinations in the future.

Can I have my order delivered to a different address?

Yes, you can specify a different delivery address during the checkout process. This can be a workplace, a friend’s house, or any other location within the UK.

What should I do if my order arrives damaged or incomplete?

If your order arrives damaged or incomplete, please contact our customer service team immediately. We will arrange for a replacement or a refund as quickly as possible.

Do you offer weekend delivery?

Yes, we offer weekend delivery for an additional charge of £2.99. This option is available during the checkout process.

How do I cancel my order?

If you need to cancel your order, please contact our customer service team as soon as possible. If the order has not yet been dispatched, we can cancel it for you. If the order has already been dispatched, you may need to follow our returns process once you receive the item.

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Effective Date: 12 November 2024

Coupon Terms & Conditions

Eligibility: Coupons and promotional codes are open to residents of the United Kingdom aged 18 and over. VOID RED reserves the right to request proof of eligibility and to refuse coupon redemption if eligibility requirements are not met.

Coupon Usage: Coupons and promotional codes may only be used as specified on the coupon and cannot be combined with other offers, promotions, or discounts unless stated otherwise. Coupons are non-transferable, non-refundable, and cannot be exchanged for cash or credit.

Expiry Date: Coupons are valid for a specific period, which is indicated on the coupon or promotional materials. VOID RED reserves the right to refuse redemption of expired coupons or codes.


Limitations: Only one coupon per transaction per customer. Coupons are limited to use in VOID RED’s official UK website or store unless otherwise specified. Any attempt to manipulate or misuse coupons, including but not limited to reselling or transferring, will result in immediate disqualification and cancellation of the coupon.

Refunds and Returns: In the event of a return, any refunded amount will reflect the price after the coupon discount has been applied. Coupons will not be reissued or refunded.


Changes and Termination: VOID RED reserves the right to modify or withdraw coupon offers at any time without prior notice. Changes will not affect any coupons already redeemed but may impact future offers.


Governing Law: These terms are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

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