customer support
We’re ready to help—let’s begin!
Providing exceptional customer service is at the heart of everything we do. From the moment you reach out to us, we're here to ensure that every step of your journey is seamless and satisfying. Whether you have a question about your order, need expert guidance on a product, or want to explore the full range of our services, our dedicated support team is committed to assisting you with care and expertise.
Discover our comprehensive FAQs, connect directly with our knowledgeable support agents, or access a wealth of resources tailored to meet your specific needs. Our goal is to deliver prompt, friendly, and effective solutions, making your experience with us nothing short of exceptional.
no limits, just red
delivery
We offer several delivery options to suit your needs:
- Standard Delivery: Delivery within 3-5 working days.
- Next Day Delivery: Order by 5 PM for delivery the next working day.
- Click & Collect: Collect your order from a local store or collection point within 2-3 working days.
- Express Delivery: Receive your order within 1-2 working days.
- Standard Delivery: £3.99 (Free on orders over £50).
- Next Day Delivery: £6.99.
- Click & Collect: Free on all orders.
- Express Delivery: £8.99.
Yes, once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order via our delivery partner's website.
returns
We accept returns within 30 days of the purchase date for items that are unworn, unwashed, and in their original condition with tags attached. Sale items and gift cards are final sale and cannot be returned or exchanged.
Yes, a flat fee of £7 will be deducted from your refund to cover return shipping costs. If you prefer, you may use your own shipping method, but we recommend using a trackable service.
To start a return, please visit our Returns Portal on our website. You’ll need your order number and email address to begin the process. Follow the instructions to generate a return shipping label.
order issues
- You can track your order using the tracking link provided in your shipping confirmation email. If you haven’t received this email, please check your spam or junk folder. Alternatively, you can log into your account on our website and view the status under "Order History."
We apologize for the mistake! Please contact our Customer Support team within 7 days of receiving your order, providing your order number and a photo of the incorrect item. We’ll arrange for the correct item to be sent to you as soon as possible.
- Once an order is placed, it begins processing immediately, and we may not be able to make changes or cancellations. However, please contact Customer Support as soon as possible, and we will do our best to assist you.
product and stock
Product availability is displayed on each product page. If an item is out of stock, you can sign up for restock notifications to be alerted when it becomes available again.
We continuously review our inventory and restock popular items based on demand. For specific restock information, you can contact our customer service team or sign up for notifications on the product page.
Restocking frequency varies depending on the item and demand. Popular items may be restocked more frequently, while limited-edition pieces may not be restocked. For updates on specific items, check our website or contact customer service.
payment, promotions & gift vouchers
We accept a variety of payment methods to make your shopping experience convenient. These include:
- Credit/Debit Cards: Visa, MasterCard, American Express
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Bank Transfers: Available for selected countries
- Buy Now, Pay Later: Klarna, Afterpay (where available)
Stay updated with our latest promotions by:
- Subscribing to our newsletter
- Following us on social media
- Checking our website’s homepage regularly
Gift vouchers can be purchased directly from our website. Simply select the desired amount, add a personalized message, and choose whether you’d like the voucher to be emailed to the recipient or sent via mail.
technical
Ensure you are using the correct email address and password. If you’ve forgotten your password, click on the "Forgot Password" link on the login page, and follow the instructions to reset it. If the issue persists, try clearing your browser’s cache and cookies, or try logging in from a different browser or device.
First, check your spam or junk folder. If the email isn’t there, log in to your account and check your order history to ensure the order was placed successfully. If you still don’t see a confirmation, please contact our support team with your order details.
Make sure the item is in stock and select the correct size and color before adding it to your cart. If the problem continues, try clearing your browser’s cache and cookies, or try using a different browser or device. If you’re still having issues, please contact our support team.
sustainability
Sustainability for us means minimizing our environmental impact by using eco-friendly materials, ethical production practices, and reducing waste. We prioritize longevity in our designs, encouraging our customers to buy quality over quantity.
We source materials that are organic, recycled, or made from renewable resources. We work closely with our suppliers to ensure that our fabrics and raw materials meet strict environmental standards and are free from harmful chemicals.
Our products are made in [Country/Region], where we partner with factories that follow fair labor practices. This includes ensuring safe working conditions, fair wages, and no child or forced labor. We regularly audit our suppliers to maintain these standards.