customer support
Here, you’ll find answers to questions about payment methods, discount codes, and how to use gift vouchers. Whether you're having trouble with a payment, need help applying a promo code, or want to check your gift voucher balance, we've got you covered. If you need further assistance, our customer service team is ready to help.
payment, promotions & gift vouchers
payments
We accept a variety of payment methods to make your shopping experience convenient. These include:
- Credit/Debit Cards: Visa, MasterCard, American Express
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Bank Transfers: Available for selected countries
- Buy Now, Pay Later: Klarna, Afterpay (where available)
Absolutely. We use industry-standard encryption to protect your payment details. Our website is SSL certified, ensuring your information is safe and secure.
Your card or payment method will be charged as soon as your order is confirmed. You will receive an email notification with your order details and payment confirmation.
There could be several reasons for a payment being declined:
- Insufficient funds
- Incorrect card details
- Bank restrictions or security measures
Please try another payment method or contact your bank for more information.
Currently, we only accept one payment method per order. However, you can use a gift voucher in conjunction with a credit/debit card.
Promotions
Stay updated with our latest promotions by:
- Subscribing to our newsletter
- Following us on social media
- Checking our website’s homepage regularly
Only one promo code can be applied per order. This includes discounts, free shipping offers, or other promotional codes.
Promo codes may not work for several reasons:
- The code has expired
- The code is case-sensitive or entered incorrectly
- The promotion may not apply to items in your cart (e.g., sale items, new arrivals)
If you’re still having trouble, contact our customer service for assistance.
Yes! We offer a special discount for students. Verify your student status with our partner, StudentBeans, and receive a unique discount code for your purchases.
Yes, you can use a gift voucher along with a promotional offer. However, only one promo code can be applied to your order.
Gift Vouchers
Gift vouchers can be purchased directly from our website. Simply select the desired amount, add a personalized message, and choose whether you’d like the voucher to be emailed to the recipient or sent via mail.
To redeem a gift voucher, enter the unique code during checkout in the “Gift Voucher” section. The voucher amount will be deducted from your total order value.
Yes, gift vouchers can be used in conjunction with other discounts or promotional codes.
Yes, gift vouchers are valid for 12 months from the date of purchase. The expiration date will be mentioned in the email or printed on the physical voucher.
Yes, items purchased with a gift voucher can be returned. The refund will be credited back to the original gift voucher, or in the form of a new voucher.
Unfortunately, lost or stolen gift vouchers cannot be replaced. Please treat your gift voucher like cash.