customer support
If you're experiencing issues with our website, trouble logging into your account, or problems with checkout, you’ll find the answers here. We’ve covered common technical issues and how to fix them, but if you need further assistance, our customer service team is ready to help.
Technical Problems
Account Issues
Ensure you are using the correct email address and password. If you’ve forgotten your password, click on the "Forgot Password" link on the login page, and follow the instructions to reset it. If the issue persists, try clearing your browser’s cache and cookies, or try logging in from a different browser or device.
To reset your password, click on the "Forgot Password" link on the login page. Enter your email address, and we will send you a link to reset your password. If you don’t receive the email, check your spam or junk folder.
- Please check your spam or junk folder first. If the email isn’t there, ensure that you entered the correct email address when signing up. You can also request a new confirmation email by clicking on the "Resend Confirmation" link on the account creation page.
If you wish to delete your VOID RED account, please note that an account is required to shop with us, and account deletion is permanent and cannot be reversed.
To proceed, please contact our Customer Care team and provide confirmation of at least two of the following details:
- Your date of birth
- Your billing address
- Your registered email address
Once we’ve verified your information, we’ll process your account deletion request.
If you have any questions or concerns, feel free to reach out—we’re here to help!
Unfortunately, account deletion is permanent. If you’d like to shop with us again, you’ll need to create a new account.
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Once your account is deleted:
- All your personal data, purchase history, and saved preferences will be permanently removed.
- You will lose access to exclusive member benefits, including discounts and early product launches.
- If you change your mind, you will need to create a new account.
Yes! If you’re looking to reduce your communication with us, you can:
- Unsubscribe from emails by visiting the Email Preferences section in your account.
- Update your profile settings to limit stored information.
We value your feedback, so let us know if there’s something we can improve to better serve you.
Order and Payment Issues
Double-check your payment details, including your credit card number, expiration date, and CVV. If the issue persists, try using a different payment method or contact your bank to ensure there are no issues with your account. If you’re still having trouble, please contact our customer service team.
Try refreshing the page or using a different browser. If you’re still encountering issues, clear your browser’s cache and cookies. If the problem persists, please reach out to our customer support team with details of the error message you received.
First, check your spam or junk folder. If the email isn’t there, log in to your account and check your order history to ensure the order was placed successfully. If you still don’t see a confirmation, please contact our support team with your order details.
Website Navigation Issues
Try refreshing the page or clearing your browser’s cache and cookies. If you’re using an outdated browser, consider updating it or switching to a different browser (like Chrome, Firefox, or Safari). If the issue persists, please contact our technical support team.
Use the search bar at the top of the page to enter keywords related to the product you’re looking for. You can also filter products by category, size, color, and price using the filters on the product listing pages. If you still can’t find what you’re looking for, contact our customer service for assistance.
Make sure the item is in stock and select the correct size and color before adding it to your cart. If the problem continues, try clearing your browser’s cache and cookies, or try using a different browser or device. If you’re still having issues, please contact our support team.
Shipping and Tracking Issues
Tracking numbers can take up to 48 hours to activate. If your tracking number still isn’t working after this period, please contact the shipping carrier directly or reach out to our customer service team for assistance.
If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request, but if the order has already been processed, we may not be able to make changes.
First, check with your neighbors or anyone else who might have received the package on your behalf. If you still can’t locate the package, please contact the shipping carrier with your tracking number. If the issue isn’t resolved, contact our customer service team for further assistance.